IF YOU CANCEL YOUR BOOKING:

 

Less than 7 days after booking:

We offer a 7 day cooling off period, so if you decide to cancel within 7 days of booking we will offer a full refund. (This is only if none of the following conditions apply)

Over 30 days before your Activity:

If you cancel your booking more than 30 days before the booked date, we will do our best to either move your booking, or offer a refund. However, we may only be able to offer a refund of up to 50%.

Under 30 days until Activity:

Any cancellations made less than 30 days before your booked date are not eligible for a refund. This is because we would already have staff and logistics in place. Cancellation this late could also mean the session would need to be cancelled, meaning we may have to compensate other participants. That being said, if it is possible, we will offer to move your booking.

 

You can request to move your Booking for free at any time. We do try to make changes when requested however in some circumstances we may be unable too, or we may require an admin fee of up to £15pp.

 

For DofE Bookings, visit or sister site here:

https://dofedorset.co.uk/pages/terms-conditions

 

For Schools & Groups Bookings see:

https://JurassicWatersports/Schools&Groups/CancellationPolicy