Cancellation Policy & Terms | Jurassic Watersports, Dorset
Making Changes to Your Booking
Bookings without "Booking Protection"
Bookings without "Booking Protection"
If you didn't choose to add on 'Booking Protection' when you made your booking, the following applies:
Open Sessions
IF YOU CANCEL YOUR BOOKING:
Within 7 days of placing the booking:
We offer a 7-day cooling-off period, allowing you to cancel your booking within 7 days of placing your booking for a full refund, provided that your activity is booked more than 30 days in advance.
More than 30 days until your activity:
Cancellations - Any cancellations made more than 30 days before your booked activity are eligible for a full refund, minus a £15 admin fee, per person on the booking.
Requests to move a booking - You can request to move your booking at any time, however this will incur an admin fee of £10 per person on the booking.
Less than 30 days until your activity:
Cancellations - Any cancellations made less than 30 days before your booked activity are not eligible for a refund.
Requests to move a booking - You can request to move your booking within the 30 day window, however this will incur an admin fee of £15 per person on the booking.
Less than 7 days until your activity:
No cancellations or changes can be made within this window.
Private Sessions
IF YOU CANCEL YOUR BOOKING:
Within 7 days of placing the booking:
We offer a 7-day cooling-off period, allowing you to cancel your booking within 7 days of placing your booking for a full refund, provided that your activity is booked more than 30 days in advance.
More than 30 days until your activity:
Cancellations - If you cancel your session more than 30 days before your session, you will forfeit your £100 deposit, however any other money that you have paid will be refunded.
Requests to move a booking - You can request to move your booking at any time, however this will incur an admin fee of £50 for the booking.
Less than 30 days until your activity:
Cancellations - Any cancellations made less than 30 days before your booked activity are not eligible for a refund.
Requests to move a booking - You can request to move your booking within the 30 day window, however this will incur an admin fee of £75 for the booking.
Less than 7 days until your activity:
No cancellations or changes can be made within this window. Any balance still unpaid will also still be due for payment.
Bookings With "Booking Protection"
Bookings With "Booking Protection"
If you did choose to add on 'Booking Protection' when you made your booking, the following applies:
Open & Private Sessions
IF YOU CANCEL YOUR BOOKING:
Within 7 days of placing the booking:
We offer a 7-day cooling-off period, allowing you to cancel your booking within 7 days of placing your booking for a full refund, provided that your activity is booked more than 14 days in advance.
At anytime up to 7 days until your activity:
Cancellations - With ‘Booking Protection’ you are able to cancel your booking at any time up to 7 days before your booked activity for a full refund, minus the £15 booking protection fee you paid at the time of booking.
Requests to move a booking - You can request to move your booking at any time, free of charge.
Less than 7 days until your activity:
Cancellations - With ‘Booking Protection’ you are able to cancel your booking within the 7 day window for a full refund, minus an admin fee of £5 per person on the booking.
Requests to move a booking - You can request to move your booking at any time, free of charge.
"Booking Protection" Explained
"Booking Protection" Explained
Our 'Booking Protection' gives you options
HOW DOES IT WORK?
When you are placing your booking, whether that's online or with one of our team, you will have the option to ‘Add On’ our ‘Booking Protection’ to give you greater flexibility to cancel and change your booking at any time.
HOW MUCH DOES IT COST?
We charge a set fee of £15 for the booking, regardless of the number of people you are booking for.
WHAT ARE THE BENEFITS?
Take a look at the policies above to see exactly what you get, with or without ‘Booking Protection’. Our refund policy is split into four ‘windows’ of cancellation for both ‘Open’ and ‘Private’ sessions. To break down the differences between having and not having ‘Booking Protection’, take a look below:
Open Sessions
Within 7 days of placing the booking
Without ‘booking protection’, the ‘cooling off’ period is only valid when booking more than 30 days in advance. With ‘booking protection’, the ‘cooling off’ period is valid as long as you are booking more than 14 days in advance.
More than 30 days until your activity
Without ‘booking protection’, any cancellations within this window will incur an admin fee of £15 per person on the booking, and requests to move a booking will incur an admin fee of £10 per person on the booking. With ‘booking protection’ you can cancel your booking for a full refund or move your booking free of charge, at any time within this window. (Refunds will not include the £15 booking protection fee.)
Less than 30 days until your activity
Without ‘booking protection’, any cancellations within this window will not be eligible for a refund of any amount, and requests to move a booking will incur an admin fee of £15 per person on the booking. With ‘booking protection’ you can still cancel your booking for a full refund or move your booking free of charge, at any time within this window. (Refunds will not include the £15 booking protection fee.)
Less than 7 days until your activity
Without ‘booking protection’ we are unable to offer any refunds or make any changes to your session. With ‘booking protection’ you can still move your booking free of charge within this window. We can also still cancel your session for a full refund, minus an admin fee of £5 per person on the booking. (The £15 booking protection fee will be included in this.)
Private Sessions
Within 7 days of placing the booking
Same as Open Sessions above.
More than 30 days until your activity
Without ‘booking protection’, any cancellations within this window will forfeit your £100 deposit, however we will refund any other money paid. Any requests to move a booking will incur an admin fee of £50 for the booking. With ‘booking protection’ you can cancel your booking for a full refund or move your booking free of charge, at any time within this window. (Refunds will not include the £15 booking protection fee.)
Less than 30 days until your activity
Without ‘booking protection’ we are unable to offer any refunds on your booking and any requests to move your session will incur an admin fee of £75 for the booking. With ‘booking protection’ you can still cancel your booking for a full refund or move your booking free of charge, at any time within this window. (Refunds will not include the £15 booking protection fee.)
Less than 7 days until your activity
Without ‘booking protection’ we are unable to offer any refunds or make any changes to your session, and any outstanding balance will still be due for payment. With ‘booking protection’ you can still move your booking free of charge within this window. We can also still cancel your session for a full refund, minus an admin fee of £5 per person on the booking. (The £15 booking protection fee will be included in this.)